Privacy Policy
Official Flexi Store Ltd respects your right to privacy. This Privacy Policy explains in detail the types of personal information we may collect about you when you interact with us. It also explains how we will store and handle that personal information, how we keep it safe, how you can exercise your privacy rights and how we combine data across the Official Flexi Store Ltd which enables us to understand you and your shopping activities better to ultimately improve your experience with the Official Flexi Store Ltd.
What you need to know:
- We will always keep your personal data safe and secure – This is very important to Official Flexi Store Ltd.
- We will only ever use your data to improve your experience or complete an order you have placed with us.
- We will only use your data for marketing purposes with your permission.
How we use your information:
Why we collect it.
- It makes the process of sending your online purchase easier and quicker with your valid data and information.
- We will send you transactional service updates through emails or text messages to update you on the status of your order and to let you know when it will be arriving.
- We will only send you marketing updates and messages through emails, text messages or through adverts on other related websites if you give consent to do so. You will always have control to update the Official Flexi Store Ltd if you wish to close or continue with this sort of communication.
- To help and support Official Flexi Store Ltd stop and prevent any form of fraud.
Your payment and billing information:
Why we collect it.
- To take payment and process refunds when requested
- To prevent fraud.
How we use it.
- To ensure you get the item(s) you have ordered and to fulfil our contract with you.
- To prevent fraud.
Purchase History & Saved Baskets:
Why we collect it.
- To sell the things that you want.
- To sell you things we think you may want.
- To carry out and fulfil returns and refunds.
Laptop/Computer/ Mobile Browser Details – IP address, Location Services & Website Behaviour
Why we collect it.
- To improve the online experience you have with Official Flexi Store Ltd
- To protect the Official Flexi Store ltd website and all its users.
How we use it.
- To find out information and details that helps you shop faster and to offer a better experience on the Official Flexi Store Ltd website.
Sharing your Information:
- The Official Flexi Store Ltd does not sell any of your personal data to any third-party companies. However, we maybe share your data and information to select few companies in order to complete your contract with Official Flexi Store Ltd.
- To ensure you have the best possible service we can offer.
- Our trusted partners that get your order to you – this includes our order delivery companies.
- Marketing agencies who help us get our products in front of the right person.
- Government agencies, Law enforcement agencies and Fraud prevention agencies.
This is YOUR DATA, this is YOUR RIGHTS:
You have the right to:
- To request a copy of the information held on you.
- To correct the information, we hold on you.
- To have the information we hold on you deleted.
In order to act upon one of your above rights, or if you just have a question, please write to:
The Customer Services Manager
Bolton Street, Mayfair, London, W1J 8BA
An alternative is to Email:
Officialflexistore@hotmail.com
Legitimate Interests:
Under GDPR data law there are several lawful reasons for us to use/process your personal information. One of the lawful reasons is called ‘legitimate interests’.
Broadly speaking Legitimate Interests means that we can process your personal information if:
We have a genuine and legitimate reason, and we are not harming any of your rights and interests.
Some typical examples of when we might use the approach are for preventing fraud, digital marketing, maintaining the security of our system, data analytics and enhancing, modifying, or improving our services.
As ever, you can opt-out at any time.
Other Websites:
Our website and marketing communications may contain links to other websites run by carefully selected partners. We’ll make it clear you’re visiting a partner website before you click.
We don’t run these websites so we cannot be responsible for the protection and privacy of any information which you provide whilst visiting them. Please look at the privacy statement applicable to the website in question before supplying any personal details.
Cookies:
Our website uses cookies to collect information. A cookie is a piece of text which asks permission to be placed on your computer’s hard drive. Once you agree, your browser adds that text in a small file.
Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. For example, a cookie makes it easier to shop by remembering your email address, so you don’t have to re-enter it each time you visit.
Cookies also enable us to check which pages are the most popular on the site and how visitors use our site. A cookie does not give us access to your computer.
The ‘help’ menu in most web browsers will tell you how you can be informed when you receive a new cookie or how to disable cookies altogether.