Return Policy

Unwanted Items:

Official Flexi Store Ltd is more than happy to accept back any unwanted items supplied to consumers for refund, within 14 days of purchase, providing the following terms are met:

  • All packaging must be intact so that the item is in a re-saleable condition.
  • You are able to provide a valid proof of purchase – this can be a copy of your receipt or your confirmation email or the invoice/packing note inside your delivery parcel.
  • Return postage costs are covered by the customer (please also note that your original postage charge will not be included in the refund)
  • If you purchase 10 or more of the same items, this may be deemed as a business purchase. We will not accept returns unless permission is given by Customer Service prior to returning anything.

For details on returns of large quantity / non-consumer purchases please see our Terms & Conditions page.

 

Faulty Items:

  • If you have bought an item from the Official Flexi Store Ltd that proves to be faulty, please let us know as soon as the fault becomes apparent, so we are able to help
  • You must be able to provide a valid proof of purchase – this can be a copy of your receipt or your confirmation email, bank statement or the invoice/packing note inside your delivery parcel.
  • We reserve the right to test the product before accepting it back for refund or replacement.
  • Although some of our electronic products are covered by a year’s warranty, others we will accept back within a reasonable period – up to 90 days – and offer a repair, replacement, or refund (either full or partial depending on usage).

 

Exchanges:

  • We are unable to process exchanges of one product for another if returned to our warehouse.

 

How To Return:

  • When you send your return to us, please remember to enclose your full contact details and order number.
  • Please allow up to 2 weeks for your return to be processed. During busy periods this can be longer as it may take longer for couriers to return your parcel to us.

Reseller Returns:

  • If an order is placed and the buyer falls into the category of re-seller, no discount codes can be applied to the order. If this is found to be the case, The Entertainer/Early Learning Centre reserves the right to cancel the order. No unwanted returns will be accepted from a customer who we deem to be a re-seller.
  • If you purchase 10 or more of the same items, this may be deemed as a business purchase.
  • We will not accept returns unless permission is given by Customer Service prior to returning anything. Please do not go to a store with bulk returns, as this will be refused. If your return is agreed, we reserve the right to charge a 10% restocking fee to any refund given.